Feel free to contact us at (714) 350 - 7872 or at firstname.lastname@example.org if your question is not answered below.
Are your mods, tanks and RDAs all authentic?
We do not sell any products [including Mods, Tanks and RDAs] that are not 100% authentic. We do not sell clones. All products are purchased through authorized suppliers and inspected upon arrival to our facility.
I ordered a 30ml bottle and I received two (2) 15ml bottles. Why?
In the event a 30ml bottle is ordered, we reserve the right to substitute smaller bottles for larger bottles in order to fulfill your order in a timely manner. If you order a 30ml bottle, we may send you 2 x 15ml bottles instead. This may apply to 120ml bottles in the event the supplier cannot ship us your special ordered bottle in a timely manner.
How do I know if I should steep my eLiquid?
Most eLiquid companies pre-steep their eLiquid prior to bottling. We strongly recommend shaking the bottle and testing the eLiquid first. If the flavor is not to your liking or you prefer a stronger flavor, unscrew the cap and allow for some air to pass through. Wait 1 - 2 days and retest. Repeat if desired.
The color of the eLiquid I purchased is not the same as the picture online. Why?
The color of eLiquid changes and becomes darker with more nicotine. The eLiquid shown online may be a lower MG level. The color of eLiquid may also vary between batches.
My tracking number is not working. What do I do?
In the event your tracking number is not showing up on USPS.com, it may be because USPS did not scan your package upon receiving it. If your package was checked in but the tracking information is not up to date, please wait 24 - 48 hours before contacting us. There are often update delays on USPS.com that are out of our control.
My package has not arrived yet. What do I do?
In the event your package is marked as delivered on USPS.com and it is nowhere to be found, we first ask that you check with a neighbor as packages are sometimes delivered to the wrong address/Apt No. If it is still missing, please contact USPS and file a claim. After filing a claim, please email us your claim number and we will follow up with USPS. Only if your package is deemed Lost by USPS, will we send out a replacement package.
My eLiquid spilled during transit. What do I do?
In the event you receive a leaking bottle of eLiquid, please send pictures to wevapehere@wevapehere within 48 hours of receiving your package. Four pictures are required: (1) Picture of your order form (2) Picture of the box where the leakage occurred (3) Picture of the outside of the bottle (4) Picture of the inside of the bottle. After pictures are received, we will follow up with you and present crediting options.
I was sent the wrong eLiquid. What do I do?
In the event you were sent the wrong eLiquid/MG Level/Bottle Size, please send pictures to email@example.com within 48 hours of receiving your package. Two pictures are required: (1) Picture of your order form (2) Picture of the bottle showing the Flavor and MG - If your eLiquid has a bottle cover, please send a picture of that as well.
How long does it take to ship my package?
Packages are usually shipped within 24 - 48 hours of order received. If you package contains a 120ML special order bottle, it may take up to 7 business days to ship out. However, most 120ML bottles ship out between 1 - 3 business days. Prior to purchasing, please feel free to contact us at (714) 350 - 7872 or email us at firstname.lastname@example.org to confirm.
I typed in the wrong address and my package was sent back. What happens now?
In the event your package was sent back to us due to typing in an undeliverable address, your order will be refunded minus the cost of shipping when you package is delivered to our facility.
I placed a Preorder and it still has not shipped. When will it ship?
On all preordered product pages, we include an approximate shipment date. This date may change due to possible delays with the manufacturer. In the event we are informed that the shipment date will be past the approximate date on our product page, you will be contacted immediately.
I don't like the eJuice I purchased. Can I return it?
Unfortunately, all eLiquid purchases are final sale. We cannot return eLiquid that was wrongly purchased or eLiquid that was not to your taste. Prior to purchasing, please contact us for recommendations and suggestions at (714) 350 - 7872 or email us at email@example.com.
I forgot to put in a discount code. What do I do?
In the event you forgot a discount code for your purchase, please contact us within 48 hours to receive credit/coupon code on your next purchase.
I missed a sale, can I still receive the discount?
We honor sales for three days both before and after the sale occurs (Not applicable with any 25% OFF flash sales, Black Friday, Small Business Saturday, Cyber Monday, etc.). You will receive a coupon code to use on your next purchase with the discounted amount. Please email us at firstname.lastname@example.org with your order number and we will issue your coupon.
The hardware (including but not limited to Mods, RDAs, Tanks and Batteries) are not working properly. What do I do?
Please call us directly at 714-350-7872 and we will help resolve the issue over the phone. In the event we ask you to send the product back, you are responsible for shipping. After receiving and inspecting the item, if we deem it is defective, we will issue another and refund the shipping cost to you. DO NOT SHIP ANYTHING TO US WITHOUT FIRST CONTACTING US VIA PHONE AND RECEIVING EMAIL CONFIRMATION TO SHIP BACK TO US. Please refer to our Return Policy to see if your product is eligible for a return or refund.
I am trying to make a purchase. Why is it not going through?
In the event you are trying to make a purchase and it is not going through, please check your credit card billing address information. You may want to contact you bank to double check prior to proceeding.
I tried calling you. What are your hours of operation?
We operate 9AM - 6PM PST Monday - Saturday. Please feel free to email us at email@example.com as well.